FAQs

Frequently Asked Questions

How long will it take to receive my order?

Standard shipping typically takes 3–7 business days within the domestic region. International shipping times vary by destination but generally arrive within 7–14 business days. You will receive a tracking number via email as soon as your order ships.
Do you offer international shipping?

Yes! LUNAVELLEA ships to most countries worldwide. Shipping costs and delivery windows will be calculated at checkout based on your location.
How can I track my order?

Once your order has been dispatched, we will send you a confirmation email containing your tracking link. You can also track your status directly through our "Track My Order" page.

Are LUNAVELLEA products cruelty-free?

Absolutely. We are committed to ethical beauty. None of our products or ingredients are tested on animals.
Are your products suitable for sensitive skin?

Most of our skincare range is formulated to be gentle and effective for all skin types. However, we always recommend checking the full ingredient list on the product page or performing a patch test before full application.
How should I store my skincare products?

To maintain the potency of our active ingredients, we recommend storing your products in a cool, dry place away from direct sunlight.

What is your return policy?

We want you to love your glow. If you are not completely satisfied, we offer returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return.
Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please email us within 2 hours of placement, and we will do our best to accommodate you.
What should I do if my order arrives damaged?

We’re so sorry about that! Please email our customer care team at support@lunavellea.com with your order number and a photo of the damaged item, and we will send a replacement immediately.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Is my payment information secure?

Yes. Our store is powered by Shopify, which is Level 1 PCI DSS compliant. Your data is encrypted and secure at all times.

We’re here to help!

Email us: support@lunavellea.com

Hours: Monday – Friday, 9:00 AM – 5:00 PM EST